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The power of a promise

We take an active role in the claims process and are committed to helping coverholders and insureds to resolve any claims as efficiently as possible. We provide a fast, responsive service, appointing a local third-party administrator to manage the claims process.

We investigate all claims and promptly pay valid claims. Our third-party administrators and loss adjusters undergo rigorous pre-appointment due diligence. We work with organisations and professionals with a market reputation for outstanding technical excellence and focused customer service.

Our third-party administrators are the point of contact in the event of a claim, appointing independent expert loss adjusters where necessary. They populate our operating platform, Diligense.com, with the latest claim information details, ensuring full transparency for all parties.

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