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Pre-Existing Medical Conditions and Travel Insurance

If you have a pre-existing medical condition, it is important that you tell us before purchasing one of our Travel+ insurance policies.

What is a pre-existing medical condition?

A medical condition is ‘pre-existing’ if you had it when you took out the policy or booked a trip.

Pre-existing conditions include if you have:

  • taken prescribed medication within the past two years
  • seen a medical professional within the last two years, or are due to see one
  • had a test or are waiting to have a test or further medical investigations
  • any kind of mental illness

If you wish to access our BIBA Travel+ products you will need to follow the link below to the BIBA ‘Find a Broker’ service:

https://insurance.biba.org.uk/find-insurance

We cover many pre-existing medical conditions, however if we are not able to provide you with a travel insurance policy there are other travel insurance providers who may. You can find a directory of these travel insurance providers here:

https://traveldirectory.moneyadviceservice.org.uk/en

You can also call the Money Advice Service’s Customer Contact Centre on:
800 138 7777 which is available from Monday to Friday, 8am to 6pm.