COVID-19 – Help and guidance for commercial insurance customers

The information below relates to business insurance policies underwritten by Syndicate DTW1991 at Lloyd’s

Page last updated: 9 November 2022

Financial Conduct Authority (“FCA”) Business Interruption Test Case


Frequently Asked Questions

I haven’t made a claim, how do I get in touch?

If you wish to submit a claim for Covid-19 related business interruption please contact our claim handlers. Their details will be in your policy documentation. Alternatively, your broker or the company you bought your policy from will be able to help you with notifying your claim.

Once we have received your claim, we will write to you to explain next steps.


How do I make a complaint?

If you are dissatisfied with any element of our or our partners’ service please contact us at or call +44 (0)20 3923 3120.


How do I find out further information about the final decision in the FCA test case?

You can find further information on the FCA website at:


How can I contact you about the FCA test case?

For general enquiries: